Career


Working at Tai Kwun

We are keen on talents and we take pride in discovering the right people and helping them unleash their full potential. By fostering a harmonious and vibrant workplace, motivating staff and developing their careers, we aim to build a unique team that will bring the Tai Kwun vision to life.

Applicants are welcome to send their career enquires to recruit@taikwun.hk (Human Resource Department of Tai Kwun).


Art Technician

Arts

 

You will

  • support and coordinate with Arts Department to ensure the safe and timely preparation of artworks for display, exhibition, transport and art installations
  • install and de-install artworks in galleries and storage areas.  Provide technical support relating to lighting, sound, video and staging, and general on-site support during exhibitions
  • pack/unpack, handle and store artworks and installation materials in designated areas.  Keep the warehouse clean and organized
  • conduct piece counting and condition checking of all artworks.  Troubleshoot, track and trace any missing items
  • support the Registrar in the physical handling of artworks and report on their conditions.  Prepare the Damage Report if necessary
  • support the logistics of other functional areas as required

You should have/be

  • 4 years’ arts handling experience
  • knowledge in repairing audio/visual equipment, electrical including wiring and carpentry
  • experience in various art installation methods and knowledge of artwork framing
  • attentive to details and proactive with good organizational skills and time management ability
  • good spoken and written communication skills in English and Chinese
     

Deadline of application : 14 July 2019


Technical Officer

Facilities Management

As a member of the Technical Team of Facility Management Department, you will:

  • Assist in arranging entire process of repair & maintenance and preparing technical drawings, specifications, tender documents, and tender evaluation for the builder’s works perspective
  • Assist in coordinating alternation and additional work, project work, fitting out, reinstatement works and monitor the work progress with various parties for a portfolio of buildings
  • Conduct condition survey for a portfolio of buildings as assigned
  • Supervise and arrange routine works which performed by frontline Technical Supervisor and Contractors in accordance with compliance of technical specifications and safety & health requirements
  • Assist in coordinating routine inspections with frontline Technical Supervisor and ensure implementation compliance
  • Participate in coordinating the technical resources of Technical Team for operational effectiveness
  • Provide effective event technical support for all activities in relation to the builder’s works perspective in Tai Kwun
  • Act as the Departmental Operation In-Charge on shift and as the single point of contact and team coordinator to handle issues and manage incident escalation procedures

You should have/be

  • Degree in Building Technology, Building Surveying, Construction Management, Civil Engineering, Project Management or equivalent
  • 4 years’ experience in project/facility/property/event management, of which 2 years at supervisory level.  Previous exposure in heritage site is an advantage
  • Passion in Heritage, Contemporary Arts and Performing Arts.  Positive attitude with passion in the Tai Kwun project is essential
  • Proficient in computer application, Microsoft Office, AutoCAD, photoshop
  • Excellent command of both written and spoken English and Chinese
  • Good interpersonal and communication skills and able to interact with people of different levels
  • Self-motivated, well-organized, attention to details, dynamic, result oriented, able to work under pressure
  • Good time management and problem-solving skills

Visitor Experience Associates

Operations

As a knowledgeable host of Tai Kwun, you will

Customer Service Focus

  • Handle face-to-face enquiries and comments at Visitor Centre or Art Gallery Reception
  • Handle phone-in or write-in enquiries and comments and other contingency duties in a professional manner
  • Take care of visitors proactively at designated location and ensure the best visitors experience is provided
  • Meet and greet visitors, conduct exit survey, interact with visitors as service ambassador and as first point of contact in Tai Kwun
  • Assist in crowd control management when crowd control plan or access management plan is in force.

Sales Focus

  • Perform daily sales activities and partner up with team to achieve sales target at Tai Kwun Store.  Handle cash and manage the inventory of merchandise items
  • Support inventory management, including stockroom maintenance, stock movement and replenishment
  • Ensure store presentation and visual merchandising standards are maintained according to company guidelines

Ticketing Service & Event Focus

  • Handle tickets sales and ticket collection at Box Office and Visitor Centre
  • Handle enquiries related to ticketing of prgrammes and events
  • Assist in crowd control or ushering service in various events/programmes
  • Support administrative duties in the daily operations.

You should have/be:

  • Good command of Chinese and English. Proficient in other languages will be an advantage
  • 2 years’ experience in Customer Service with exposure in related sector is preferred
  • At least 1 year’s retail experience will be an advantage
  • Strong on-the-spot problem solving skills
  • Customer-oriented with good interpersonal and presentation skills
  • Outgoing, friendly and courteous
  • Willing to work according to the internal rotation plan and prepared to work in outdoor areas
  • Able to work on shift and perform duty during weekends and public holidays

Audio Visual Technician

Facilities Management Department

The Job

You will:

  • Carry out the routine audio-visual system maintenance services including but not limited to stage lighting, Live and Film sound, digital and 35mm film projector and other stage equipment and maintain all AV facilities in good condition.
  • Provide prompt troubleshooting and technical support to event teams
  • Assist in handling event activities and inventory control

About You

You should have/be:

  • Certificate in Electronic Engineering / Audio Visual Technology or equivalent
  • 3 years’ relevant experience in Audio Visual System.  Exposure in auditorium and Cinema is an advantage
  • Hard working, willing to learn and positive attitude
  • Excellent problem solving, interpersonal and coordination skills
  • Able to communicate in both Cantonese and English
  • 9 hours work on shift and 6-day work from Monday to Sunday

Assistant Production Manager / Production Manager (Audio Solutions)

Operations Department

You will

  • Serve as the primary contact for event organizers and hirers providing guidance to ensure the best possible performance needs are met and proper engagement and technical management of hirers. Liaise directly with hirers, artists or authorities as needed
  • Assist event organizers in delivery of comprehensive event workplan including space requirement, accessibility, timeline, production schedule, delivery and related technical requirements. Review production scripts, cue management, direct control of show elements or other issues as required
  • Lead a team of staff in event planning and managing set-up, rehearsal, event production and final dismantling. Oversee the integration and coordination of all show elements including artists, technicians, costume, cosmetology, materials and equipment for the performances
  • Develop event risk assessment and mitigation plans relating to environmental protection, health and safety, etc.
  • Lead venue site inspection and provide professional advice to hirers. Provide show performance assistance or intervention as required
  • Manage post-event works including general review, technical analysis, monitoring reports, recommendations and/or paperwork necessary for cost allocation and billing. Recommend equipment and means to improve production quality, standardize services, simplify the delivery of production services

You should have/be

  • Degree in Performing Arts, Technical Theatre or related discipline
  • A minimum 8 years’ relevant functional-technical experience in similar sized organization, with significant management experience
  • Solid knowledge of event operation and production techniques and specific hands on experience with sound, microphone, speaker and noise measuring systems
  • Live sound production experience, capability to specify systems, negotiate contracts and work with supply chain to deliver solutions
  • Varied technical production and team experience including different type, scale, repertoire, tour or seasonal production, design, set-up, execution and analysis of delivery standards and craft presentations
  • Willing to work irregular hours including overnight, and on public holidays 

Operations Manager

Operations Department

You will

  • Oversee visitor operations including incident management, crowd control, time ticketing, shop operations, sales, group tours, complaint management, event production, event risk, departmental procurement, procedures, systems and CSAT. 
  • Work closely with stakeholders to provide guidance for event and visitor services activity while understanding business needs, practical limitations and commercial/risk requirements. 
  • Influence, direct and monitor both front-line services and back-of-house support establishing professional guidance to visitors/artists and guarantee service quality meeting prescribed visitor/performance/event expectations balanced with compliance requirements.
  • Undertake the ownership of departmental tools and procedures to maintain departmental efficiency, customer experience and a perception that reflects positively on Tai Kwun Brand proposition or values.  Provide primary user input for Time-Ticketing, People Counting and CSAT tools.
  • Establish and maintain mechanisms for continuous improvement and service refresh/training
  • Support entire team with direction and oversight as Duty Manager meeting site operations or safety requirements to interfacing with Facilities Management and Senior Management. 
  • Provide immediate, clear and close communications of any fault, event or incident affecting Tai Kwun, its property or personal safety.  Act as the management lead during an event to coordinate response and review actions/remedy with the appropriate in-charge or authority such as HKPF, FSD.

You should have/be

  • Degree in event, hospitality, customer management or related discipline
  • At least 8 years’ relevant customer facing experience in similar sized institutional, service, entertainment organization or social club, with substantial management experience in customer service field
  • Significant exposure in operations/service industry with strong themes on efficiency, effectiveness and teamwork
  • Solid knowledge of customer services, service industry operations and/or event operation and hands on experience serving a large customer base
  • Proven leadership, problem solving, planning and organizational skills.
  • Excellent interpersonal skill with the ability to communicate with all levels of people.
  • Fluent in both English and Cantonese, and preferably with good Putonghua or other languages

Technician

Facilities Management

Sorry, this entry is only available in Chinese.