You will:

• Provide timely cashier services for ticket and merchandise sales through billing system (BINDO)
• Ensure all daily sale registrations, handling and reporting are in compliance with company policies
• Perform frontline customer service at gallery reception to enhance gallery visiting experience
• Work closely with Gallery Manager to ensure smooth counter operations
• Handle other ad hoc tasks as assigned by supervisors

You should have/be:

• Relevant experience in cashier, billing system (BINDO) and counter services
• Knowledge in handling ticketing, merchandise related billing matters and reception duty
• Customer-oriented with good communication skills
• Good command of spoken and written English and Chinese. Knowledge in Mandarin is an advantage
• Immediate available is a must

You will: 

• Support exhibition and programme organization, including but not limited to all heritage thematic exhibitions, digital installations, sitewide heritage interpretation and other public programmes
• Handle exhibition or programme related administrative duties including budget, contract administration, loan procedures, publicity and communications, document organizing, filing and archiving
• Track and implement project schedule, manage work progress in accordance with project milestones and deadlines
• Handle internal workflow and coordinate with active partners, stakeholders, service providers and internal departments to ensure timely delivery and satisfactory quality of work
• Handle budget planning and management, as well as the administrative work for procuring service providers

You should have/be:

• Degree holder in Heritage Studies, Cultural Management or other relevant disciplines
• A minimum of 3 years’ experiences in manage and/or organize projects from beginning to completion, especially in heritage, arts and culture or non-profit organizations
• Excellent project management, negotiation, problem-solving and time management skills, with the ability to handle multitasking and prioritize work tasks
• A team player who is well organized and self-motivated
• Excellent communication skills in both verbal and written English and Chinese
• Proficient in using Microsoft Office (Word, Excel and PowerPoint)
• Able to work under pressure

You will:

• Plan and produce a variety of local and international performing arts and cross-disciplinary programs which align with and contribute to Tai Kwun’s mission and strategic plan
• Work on a wide range of productions, different in scale and nature, including some existing productions returning for a repeat season and some which are in the earliest stage of concept and development
• Contribute to the breadth and vitality of Tai Kwun’s online digital programs through the production of imaginative content  
• Build and maintain active relationships with local and overseas artists, partners and cultural organizations, staying abreast of collaborative opportunities and cultivating external support
• Handle administrative and production duties including program planning, budget, production and engagement with active partners and stakeholders

You should have/be

• Bachelor’s Degree in Performing Arts, Arts or Cultural Studies, Arts Management, Arts Education or related discipline
• Minimum 5 years’ solid experience in performing arts and cultural sector.  Expertise in one or more disciplines of performing arts, and a commitment to both traditional and contemporary culture
• Deep understanding of the Hong Kong arts scene and extensive networks with overseas and local performing arts groups or institutions. A clear understanding of Tai Kwun’s various venues and an appreciation of suitability of certain types of programming to specific venues in Tai Kwun
• Demonstrable experience in establishing programme strategies to develop audiences Excellent communication and negotiation skills
• Excellent command of written and spoken English and Chinese
• Understanding of the practicalities and resourcing of the backstage and technical support which is required to bring a production to the stage
• Flexible in working at irregular hours including weekends, evenings, public holidays of festive seasons, as required by the program

You will:

• Support Compensation & Benefits functions including payroll calculation, MPF administration, leave management, tax reporting, medical insurance scheme and employee compensation insurance. Provide support in performance management and salary review exercise
• Administer all HR issues for part time staff including payroll and MPF operations, tax return, leave administration, etc., to ensure all employment terms are executed in accordance with the Employment Ordinance, MPF Ordinance and Minimum Wages Ordinance
• Assist in the provision of comprehensive HR services including work injury handling and internal communication
• Support the enhancement of HRIS System. Coordinate with Information & Communication Technology Department and vendor in system testing, data migration and UAT
• Assist in organising employee relations activities and well-being initiatives
• Assist in other ad hoc HR functions and projects as required

You should have/be:

• Bachelor degree in Business Administration, Human Resources or related disciplines
• Minimum 2 years’ solid experience in full spectrum of HR operations, preferably focus on   C&B, HRIS administration and employee relations
• Experience in using BIPO HRMS system is a plus
• Well versed in Employment Ordinance, MPF Scheme Ordinance and other related ordinances
• Pro-active, resourceful, service-oriented, good interpersonal and communications skills
• Strong analytical skills and good numerical sense
• High proficiency in Microsoft Word, Excel and PowerPoint
• Good command of spoken and written English and Chinese
• Candidates with more experience will be considered as Human Resources Officer

You will:

• Project manage and derive 360 marketing and communications plans for Tai Kwun ‘s performing arts and public programmes. Channels cover programme branding, social media, digital marketing, KOL, public relations, advertising and direct marketing
• Deliver high standard and audience appealing marketing & communications outputs in line with the brand’s strategy and guideline, ensure effective and efficient implementations to optimize team’s KPIs
• Conduct marketing performance reviews on channels, draw insights and suggest enhancements and opportunities to improve the marketing’s efficiency, audienceship and brand equities
• Explore new marketing and collaboration opportunities with industry partners for driving ticket sales

You should have/be:

• Bachelor Degree in Marketing, Communications, Journalism or relevant disciplines
• Minimum 8 years’ experience in marketing. Exposure in marketing agency or arts and cultural industry is a plus
• Resourceful in creative partners’ collaboration, including design, photography and videography
• Hands on experience and knowledge in creative development and production, ABL, digital marketing, media relations, and direct marketing promotion
• Social media savvy. Active user of different social media platforms and familiar with the backend mechanism and data analysis.
• Strong project management and interpersonal skills. Details oriented with good sense of logic and proposal writing
• A fast learner with strong business acumen. Curious, creative and enthusiastic in heritage, art and culture industry
• Good command in spoken and written English and Chinese
• Willing to work at irregular hours, including weekends, if needed
• Candidates with more experience will be considered as Marketing Manager

You will:

• Handle routine administrative functions and provide clerical support to the Operations Department, including procurement, meeting arrangement and office supplies, etc.
• Consolidate visitor/programme data and prepare the monthly operational reports for management review
• Manage staff roster including time sheet records administration, training schedule arrangement and preparation of part time staff man-hour summary and analysis for management review and approval
• Ensure all roster requirements are well organized and communicated clearly with stakeholders for monthly roster construction
• Maintain and enhance effective record management and documentation system for easy retrieval within the Operations Department
• Handle other ad hoc tasks as assigned by supervisors/managers

You should have/be:

• Higher Diploma holder in Business Administration or related disciplines
• At least 3 years’ relevant experience in sizeable organizations, knowledge of resources planning / roster planning is an advantage
• Proficient in MS Words, Excel, PowerPoint and Chinese word processing
• Proficient in both verbal and written English and Cantonese. Good command of Mandarin will be an advantage
• Strong in people management, negotiation and communication skills
• A good team player, able to work independently and under pressure
• Immediate available would be an advantage

You will:

• To develop, manage, and coordinate VIP and external relations protocols across functions
• Project manage VIP task timeline and budget, especially acting as Tai Kwun’s PIC to liaise with concerned parties
• Assist the coordination of VIP programme events for target audiences; working with both internal and external stakeholders to ensure successful delivery
• Oversee organization and guest list contributions for private visits / off hour tours & special tours; invitation design and dispatch; RSVP procedures for VIP events
• Manage all communications with VIPs from Director’s Office – VIP designation, newsletters/thank you content and format as well as feedback/complaints
• Coordinate onsite management of VIP and external relations, including but not limited to providing Heritage Tours, co-lead Arts Tours, and arrangements for special performance showings, including urgent same day requests
• Collate, organize, and distribute audience specific assets and appropriate collaterals for guests
• Identify and refer revenue generating leads if appropriate for inter-departmental follow-up

You should have/be:

• Minimum 8 years of relevant professional work experience with at least 2 years in a managerial position and experience in hospitality, government relations, VIP relations (Art& Culture preferred) and/or membership-based service organizations
• Knowledge of corporate social responsibility theory and practices and experience with working in international organizations and/or working in the region/abroad are additional assets
• Able to work independently, responsible, multi-tasking, with a strong drive for excellence
• Strong project management and problem solving skills with good sense of risk awareness, sensitivity and crisis management
• Good command of written and spoken English, Mandarin and Cantonese
• Flexible in working at irregular hours including weekends, evenings, public holidays of high seasons, as required by exhibitions and performances

You will:

• Lead the Department to plan and develop Tai Kwun’s annual performing arts programming, including music, theatre, dance and cinema, to contribute to Tai Kwun’s year-round progamming vibrancy
• Participate in the development of Tai Kwun’s Strategic Plan and contribute to Tai Kwun’s strategic objectives through selecting, producing and presenting performing arts programs suitable for Tai Kwun’s venues to ensure sustained programming throughout the year
• Identify outstanding Hong Kong talent in performing arts and devise programs which support and develop Hong Kong creativity and performance practice
• Identify and recommend leading international performers and performing companies to stimulate Hong Kong audiences and coach, mentor or partner with complementary Hong Kong performers in order to develop Hong Kong’s performing arts capability
• Collaborate with Contemporary Art and Heritage programming teams to develop distinctive, cross-disciplinary themes, events or festivals
• Identify and recommend programming partners whose programs and activities are suitable in quality and complementary in content to Tai Kwun’s programming.
• Support the Director in the planning, management resourcing and delivery of special events
• Present all proposed performing arts programming to the Program Committee for endorsement, and engage in regular dialogue with individual committee members to seeks advice, insights or alternative suggestions
• Set and manage the budget for the annual program of performing arts and manage, support and develop a department of four direct reports
• Ensure the Director is kept fully up to date with all programming developments and provide timely, detailed and accurate information to colleagues in supporting departments to enable them to fulfil expectations

You should have/be:

• Minimum 10 years’ solid experience in the arts and cultural sector of Hong Kong
• Extensive experience in producing performing arts events in more than one discipline
• A commitment to, and a demonstrated track record in, the development of emerging artists in different fields of the performing arts
• A wide network of contacts in the performing arts sector of Hong Kong. A creative think who is self-motivated and capable of taking an idea from inception to realization
• An inspirational leader who will motivate employees and open to new ideas and challenges and with strong leadership skills
• Sound financial skills in budgeting and cost control
• Proficient in written and spoken English and Chinese
• Flexible in working at irregular hours including weekends, evenings, public holidays of festive seasons, as required by the program

As a knowledgeable Visitor Experience Associate reporting to Operations, you will:

Focus on delivering an excellent visitor ‘transformative experience’ to make Tai Kwun “the vibrant heart of Hong Kong” by positively interacting with visitors as an ambassador in the first welcoming point of contact in Tai Kwun.  You will also play an essential service role providing informed and knowledgeable advice about site-wide events, heritage tours, specific exhibitions and performances that offer visitors the full range of excellent cultural opportunities at Tai Kwun.

• Support counter daily operations at Visitor Centre, Gallery Reception and ushering in other event areas
• Proactively greet visitors, guide and guarantee excellent visitor experience and conduct survey
• Handle face-to-face enquiries and comments at Visitor Centre, Art Gallery Reception, or designated locations in a professional manner
• Handle phone-in or write-in enquiries and comments and other contingency duties in a professional manner
• Perform daily ticketing, sales activities, cash box and inventory management in Visitor Centre and designated locations.
• Guide thematic exhibitions tours and/or education tours
• Perform any ad hoc duties when required

You should have/be:

• Diploma or Bachelor Degree in hotel & tourism management, education, cultural studies, history or other related disciplines
• Minimum 2 years’ experience in Customer Service with exposure in related sector is preferred.  Having 1 years’ experience in performing arts venue setting, gallery or hospitality will be an advantage
• Specific Experience in a role that will bring a ‘public facing’ advantage to front-line service quality in a public setting including -
  • Hotel, Hospitality or In-Flight services
  • Front line support roles Front Desk, Service Hotline and routine service quality monitoring or inspection
  • Event and Programme roles, ushering and public safety
  • Public survey, questionnaire and data analysis with presentations
• Excellent organizational skills, self-motivated, diligent, intellectually curious
• Outgoing, friendly and courteous
• Good command of spoken and written Cantonese, English and Putonghua. Proficient in other languages will be an advantage
• Willing to work according to the internal rotation plan and prepared to work in outdoor areas
• Able to work on shift and perform duty during weekends and public holidays

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