You will: 

• Manage all heritage interpretive spaces, installations, and facilities, including but not limited to Heritage Storytelling Spaces, heritage interpretive signage and information plaques, walking tour apps, and printed materials for visitors
• Ensure all heritage interpretive spaces and installations are in good condition for public presentation, work with Facility Management Team on up-keeping of equipment and fixture when necessary
• Serve as the project manager for remodeling Heritage Storytelling Spaces and improving heritage interpretive materials; ensure that the project will be managed and completed as planned; oversee procurement and execution of the project, while remaining on time and within budget
• Support all aspects of departmental administration, including financial planning, forecasting, monitoring and organizing meetings; supervise departmental filing of both administrative and research materials
• Organize and effectively maintain inventories of heritage research materials, including but not limited to all professional reports on heritage conservation and management, photo images, and all other related materials for easy access and information retrieval
• Manage the documentation of all heritage artifacts; correspond with external storage company for offsite storage and proper care for the artifacts
• Manage the daily public tour programming and rosters in collaboration with Operations Team; conduct regular visitor satisfaction surveys on public tours; review tour contents and mechanism, and provide recommendation for improving tour operations. Provide special tours for VIPs when necessary
• Provide records relating to the numbers of guided tours and visitorship for both onsite and online for reporting purpose
• Ensure synergy and effective communications with stakeholders and to help review and coordinate alternative uses of the heritage areas for other programming and departmental operations
• Supervise, manage, and train a small team of staff to implement the above tasks; foster a culture of excellence and collaboration

You should have/be:

• Degree holder in Architectural Conservation, Arts and Cultural Management, Heritage Management, or other relevant disciplines
• A minimum of 5 years of managerial experiences, especially in management of arts, cultural or heritage organizations.  Passionate for heritage
• A team leader who is highly-motivated, flexible, resourceful, and creative
• Excellent organizational and problem-solving skills, with the ability to handle multi-tasking and to prioritize assignments
• Excellent communication skills in both verbal and written English and Chinese
• Candidates with less experience will be considered as Assistant Manager

You will:

• Maintain, improve and optimize network infrastructure (WAN, LAN and WIFI) to ensure its effectiveness and meeting the required service standard
• Manage the security and administration of all local servers and applications, including backup, anti-virus, anti-spam and firewall system updates
• Maintain, monitor and optimize server infrastructure, multiple storage (SAN, NAS, etc) and systems.  Administer server-side support and maintenance, including Windows, VMware platform, AD, etc
• Manage, monitor and optimize various cloud platform (e.g. Microsoft O365, Azure)
• Harness virtualization technologies to minimize hardware cost, improve efficiency and minimize potential service outage or degrade
• Data protection by adopting various backup strategies to ensure data can be recovered when required
• Support other sitewide applications e.g. people counting system, digital signage system
• Gather system analysis and specification requirements for projects
• Responsible for vendor management, stakeholder management and liaison with various business parties
• Support systems operation and provide IT helpdesk services to internal users
• Prepare Standard Operation Procedures and user guides
• Assist in other ad hoc projects as required

You should have/be:

• Bachelor’s Degree in Information Technology, Information System, Computer Science or related disciplines
• At least 8 years’ relevant experience in supporting role with strong problem-solving skills
• Solid experience in Windows/Linux system administration, Veeam, VMware, SAN and NAS Storage, AD and O365 administration & maintenance
• Knowledge of ITIL framework and VMware is preferred
• Familiar with IT security products, network and system monitoring tools
• Familiar with data security, privacy and integrity
• Proven track record in managing multiple projects and able to learn and adopt new technologies knowledge
• Excellent communication and interpersonal skills, able to work with different levels of stakeholders and present complex ideas and technical details into layman terms
• A good team player, flexible, self-motivated with a can-do attitude and able to work independently

You will:

• Provide on-site and planning technical support and solutions for the exhibition team, curators and artists for fine art handling, installation and logistics based on venue specifications and professional art handling standards from planning, design, production, installation to dismantlement
• Provide on-site and planning technical support and solutions relating to all gallery hardware including but not limited to lighting, art wall and general technical support during exhibition production, installation, and dismantlement
• Work with the fine art contractors and exhibition team to complete the required installation, maintenance and dismantling tasks of all Tai Kwun Contemporary art exhibitions and projects in compliance with safety, project, site and artistic requirements
• Execute the incoming, outgoing and installation fine art logistics, handling, installation, maintenance and dismantling schedule of Tai Kwun Contemporary art exhibitions
• Support the planning and scheduling of fine art contractors and technicians for projects in accordance with timeline and budgets
• Work with internal departments to coordinate the maintenance of gallery hardware including but not limited to art walls, lighting systems and humidity control systems
• Work with the Gallery Operation team to ensure the artworks and relevant audio-visual components are operating smoothly throughout the exhibition
• Work with the exhibition team, curators and artist in the sourcing of manpower, equipment, resources for fine art handling and installation, including but not limited to vendor recommendation, quality and expense control, arranging relevant meetings, preparing reports, etc
• Responsible for the sourcing, procurement, and invoicing processes related to the preparation, planning and execution of fine art handling and installation, in close collaboration with the procurement and finance team
• Manage the organisation and inventory of Art Team warehouses, including but not limited to all tools, audio visual equipment and apparatus, adhering to international best practice standards. Assist in the ordering of respective tools, audio visual equipment and apparatus required; ensure such inventory is accurately tracked, maintained, reported and fully stocked
• Perform any ad hoc duties when required

You should have/be:

• Bachelor Degree in Fine Arts, Visual Arts or relevant discipline
• Possess 6 years of professional fine art production, handling and installation experience in a gallery, museum or other cultural organizations, strong experience in site specific installations, multi-media installations, and a strong command of audio-visual equipment is preferred
• Professional project management skills with initiative and ability to work with tight deadlines and manage multiple projects
• Strong communication and vendor management skills
• Proven experience in the technical methods of art handling and installation, including the installation and maintenance of audio/visual equipment, electrical work and carpentry
• Possess demonstratable experience and professional understanding in various art packing, installation methods and strong background of artwork production
• Responsible, creative, attentive to details, proactive, a team player with effective multi-tasking skills, problem solving and time management skills

You will:

• Assist in operation and maintenance of gallery systems, turning on and off artworks, operating the coat check system, and support gallery events and special gallery exhibition openings
• Assist in defining gallery guidelines for exhibitions, docents’ duties and performance enhancement (regular refresher training) for promoting visitor experience
• Plan, support and implement Tai Kwun Contemporary education and public programmes, and other learning and experience programmes with a focus on digital content and approaches, through the appropriate sourcing, procurement and usage of relevant digital and audio-visual equipment as per program requirements
• Support gallery supervisor in planning, implementing, and scheduling Tai Kwun Contemporary exhibition tours for public, schools and VIP, etc.

You should have/be:

• Degree holder in Art and Cultural Studies or related discipline
• At least 3 years’ experience in art administration, planning and organizing programmes, previous exposure in contemporary visual art institutions is preferred
• Creative, meticulous and with passion in art
• Good Audio-visual skills relevant to event documentation and setup
• Good project management, research, communication and negotiation skills
• Excellent command of written and spoken English, Cantonese and Mandarin

You will:

• Materialise contemporary art exhibitions, from design, production, installation, operation to dismantling stages through effective budget, timeline, resources, and manpower management
• Manage and see to completion of all exhibition, architectural and artwork productions in close collaboration with Artists, Curators, Design & Build Collaborators, and other appointed contractors through professional resource management while fulfilling budgetary and timeline objectives and safety and venue requirements
• Manage exhibition expense and budget including but not limited to budget proposal, allocation and monitoring; procurement administration and finance reporting adhering to company objectives and guidelines 
• Manage exhibition timeline including but not limited to the detailed scheduling and adaptation of exhibition cycles from planning, production, logistics, installations, maintenance to dismantling stages, in close collaboration of internal and external collaborators
• Raise, manage and negotiate contractual and liaison engagements with partner institutions, artists, curators and contractors with concerned departments
• Ensure all licenses required for the exhibitions are acquired in a timely manner, while efficiently communicating and exercising licensing and safety requirements with relevant stakeholders throughout the exhibition production process
• Contribute to exhibition and departmental strategies, meetings and the planning and execution of exhibition projects, in line with the exhibition and company objectives and guidelines
• Work with external and internal parties to ensure efficient communication and working practices are implemented for relevant exhibition, site, safety and licensing standards are met

You should have/be:

• Degree holder in in art history, museum studies, arts administration, cultural management or related disciplines
• At least 5 years’ experience in leading or managing contemporary art exhibitions in a museum or gallery environment.  Solid knowledge in contemporary artwork production would be essential
• Well-organised and strong project management and problem solving skills, able to work under pressure and meet tight deadlines
• Excellent and effective communication and interpersonal skills
• Proficiency in Microsoft Word, Excel and PowerPoint 
• Good command of spoken and written English and Chinese 
• Candidates with less experience will be considered as Assistant Exhibition Manager

You will:

• Assist in recordkeeping and handling of loan and collection of arts, logistic coordination and administrative arrangements related to incoming/outgoing loans, acquisitions
• Manage artwork database include entering, correcting, updating data and images in the system
• Facilitate the exhibition planning and implementation process for all exhibitions and incoming and returning loans
• Assist in installation and dismantling of gallery exhibitions, maintenance and preparation of the gallery facilities and equipment, and packing/crating of artwork with adherence to professional art handling and display standards
• Work with technicians for artworks packing and logistics
• Create condition reports for incoming and outgoing artworks
• Providing support for Registrar team including but not limited to information consolidation, budget control, arranging meetings, taking minutes, preparing reports, etc.
• Assist in drafting various procurement and contractual documents, in close collaboration with the procurement team
• Follow through the procurement process for goods and services from sourcing, procuring, routing, tracking to invoicing
• Support other special projects as assigned

You should have/be:

• Minimum 1 year relevant experience in art galleries / museums or cultural institutions.   Knowledge of standard museum practices, procedures, art handling and artwork database is preferred
• Able to prioritize needs in a variety of situations and manage multiple projects concurrently
• Responsible, proactive and  a team player with multi-tasking skills, problem solving and time management skills, attentive to details
• Willing to work at irregular hours, including weekends or public holidays
• Good command of both spoken and written English, Cantonese and Mandarin

You will:

• Work with different stakeholders from operation perspective, establishing design criteria and preparing technical drawings, specifications, tender documents, requesting quotations and monitoring work progress for alterations, additions, improvement and maintenance works
• Assist in planning and maintaining all E&M facilities services in safe manner, managing facilities’ sustainability issues, conducting condition survey and performance optimization of facilities operation and related energy consumption monitoring
• Support facilities planning activities including 10-years asset health plan, budgeting, and capital project recommendations to ensure the good control and monitoring of expenditure
• Develop, review and update operations and maintenance manual and business continuity plan with alignment to legal requirements and market practice
• Be the subject matter expert covering E&M Services & Licences; responsible for execution performance, asset condition, PPM compliance & conformity, resource scheduling, and constant monitoring
• Monitor working progress and quality performed by in-house staff and contractors
• Handle, coordinate and escalate operation incidents and emergency, may work in non-office hours as required

You should have/be:

• Bachelor Degree in Electrical/Mechanical/Building Services Engineering or relevant discipline
• Minimum 5 years' experience in operation, repair and maintenance of building services include design, tendering, project management of which 2 years at supervisory level. Previous exposure in heritage site is an advantage
• Proficient in Microsoft Office, AutoCAD, building automation and computerized maintenance program etc.
• Good communication and problem-solving skills
• Self-motivated, well-organized, attention to details, customer oriented and able to work under pressure
• Excellent command of both written and spoken English and Chinese

You will:

• Responsible for daily routine procurement activities for a portfolio of the company's day-to-day operations and projects.  Be the lead in vendor sourcing, price & commercial terms negotiation, cost analysis, RFx, vendor selection & evaluation, and contract
• Form, lead, and collaborate with internal stakeholders to develop effective procurement plans; enable supplier selection and decision process
• Advocate and support the business to understand the Procurement Policies and Procedures, ensuring flawless communication processes
• Follow through the whole process of procurement activities, monitor the timeline at each stage to ensure the timeline is met, identify the potential risks, issues and provide mitigation plans communicating/escalating all relevant things to the appropriate stakeholders
• Execute procurement strategy to support the company objectives
• Assure the integrity and regulatory compliance with the company Procurement guidelines & policies
• Help identify opportunities to increase efficiency and deliver year-on-year benefits
• Monitor the market constantly and search out new goods, services and the latest technology most compatible with user requirements and company standards
• Develop and build strategic relationships with an optimum number of suppliers.
• Create and produce listings and metrics reports
• Active involvement in the development & deployment of key performance measurement and assessment tools for the continuous improvement of process & performance, compliance, cost, delivery, and quality, uptime/ system availability, safety, maintainability and sustainability

You should have/be:

• Bachelor’s degree or above, preferably in Business, Purchasing / Supply Chain Management or related disciplines
• Minimum 7 years of relevant experience in procurement, buying or project management, including a minimum of 2 years’ supervisor experience in procurement, preferably with global corporation, NGO or public sector
• Passion and interest in Heritage, Contemporary Arts and Performing Arts
• Familiar with e-Procurement system development and operation, procurement system (e.g. Oracle or SAP) and MS Office
• Demonstrate strong sense of integrity, team player, accountability, self-motivated with business acumen. Able to work independently and handle multitasking in a tight timeline
• Analytical mind with statistic sensitivity, strong reporting and presentation skills
• Excellent communication and negotiation skills.  Good command of both spoken and written English and Chinese

You will:

• Develop thorough understanding of the overall business model and operation of The Jockey Club CPS Limited and Tai Kwun Culture and Arts Company Limited. Support Senior Manager, Special Projects and Corporate Finance to implement key special initiatives approved by the Board
• Study and recommend changes required in finance module to:
  • Support continuous improvement and roll-out of Policy & Procedures (“P&P”) to address both risks and efficiency; organize regular training, receive and respond to stakeholders’ feedbacks and enquires to seek smooth implementation;
  • Enhance real-time and insightful reporting/monitoring to allow management to make dynamic business decisions; and
  • Identify and implement automation opportunities & process re-engineering to enhance compliance and efficiencies of the business as a whole.
• Develop an improved budget and forecasting system to allow greater accuracy in overall Tai Kwun financial planning and project cost management.
• Support future financial system upgrade and transformation projects
• Support certain industry research and cross-departmental assignments, both qualitative and quantitative, with relevant department heads, in conjunction to internal and external stakeholders as appropriate, to provide finance-relevant insights in overall company’s performance and KPI target achievement
• Support any ad hoc projects in finance & control discipline as assigned

You should have/be:

• Bachelor Degree in Accounting, Finance or relevant discipline with CPA / Chartered Accountant equivalent qualification
• Minimum 8 years’ experience in finance/ accounting industry with in-depth knowledge of financial processes and operations.  Big 4 experience is an advantage
• Able to understand complex issues and provide pragmatic business oriented solutions
• Experience in Financial modelling, activity based financial analysis and involvement in core process re-engineering projects, including ERP feasibility study and project implementation
• High Proficiency in Word, Excel and PowerPoint
• Good command in written and spoken English and Chinese

The Job

You will:

• Support Compensation & Benefits functions including but not limited to payroll calculation, MPF administration, leave management, medical insurance scheme, tax reporting, employee compensation insurance, performance management and salary review exercise
• Assist in organising employee relations activities and well-being programme
• Support the enhancement of HRIS System. Coordinate with Information & Communication Technology Department and vendor in system testing, data migration and UAT
• Administer Human Resources issues for part time staff
• Assist in other ad hoc Human Resources projects

You should have/be:

• Bachelor degree in Business Administration, Human Resources or related discipline
• Minimum 3 years’ solid experience in full spectrum of HR operations, preferably focus on   compensation and benefit and HR system administration
• Experience in using BIPO system is preferred
• Well versed in Employment Ordinance and other related ordinances
• Good team player with excellent interpersonal and communications skills
• Multi-tasked, detail-minded, and service-oriented
• Strong analytical skills and good numerical sense
• Proficiency in Microsoft Word, Excel and PowerPoint
• Good command of spoken and written English and Chinese

You will:

• Work closely with Duty Managers to ensure smooth daily front line operations in Tai Kwun, from crowd management to overseeing day-to-day administrative works
• Supervise and coach frontline VE Associates (full-time & part-time) for daily operations of all visitors facing services locations
• Ensure the effective enforcement of service pledges, procedures, policies, guidelines and standards
• Oversee staff deployment and monitor counter operations to ensure the delivery of excellent services
• Supervise the team and manage their attendance, job rotation, service delivery quality and training, etc. 
• Identify visitor expectations & needs through observation surveys and constructive conversations with visitors and guests. Recommend suggestions to address the needs.
• Build the team for continuous improvement.  Create the right operational environment to excel through role-modelling, encouragement and empowerment

You should have/be:

• Bachelor Degree in tourism, education, administration, arts/culture, history or other related disciplines
• Minimum 3 years of supervisory experience in service field
• General knowledge of retail customer services, service industry operations and/or event operation
• Experience in a related cultural or service training role is preferred
• Good command of both written and spoken English, Cantonese and Putonghua
• Able to work on duty roster during weekends, statutory and general holidays as required

You will:

Focus on delivering an excellent visitor ‘transformative experience’ to make Tai Kwun “the vibrant heart of Hong Kong” by helping to optimize front line team deployment planning using Tai Kwun software/systems to centralize administration improving operations efficiency. 

• Work closely with managers and supervisors to create and implement day to day schedule management, co-ordinate schedule swaps and changes based on staffing needs and changing programme requirements
• Use workforce management system, prepare reports to assist management in monitoring team and individual performance
• Support daily operations at Visitor Centre and provide programme services
• Handle visitor’s enquiries and comments at designated locations in a professional manner
• Consolidate visitor experience survey results that reflects visitor’s feedback on visitor experience and public programme offering
• Monitor staff’s training records for roster planning and scheduling

You should have/be:

• Diploma or Bachelor Degree in hotel & tourism management, education, cultural studies, history or other related disciplines
• Minimum 2 years’ experience in Customer Service with exposure in related sector is preferred. 
• Experience in roster planning is an advantage
• Proficiency in MS Office suite and other computer literacy with ability to manage data input, reporting, exporting and other software features.
• Excellent communication skills assisting, managers/supervisors or other decision makers in developing resourcing or staff deployment solutions
• Continuously look for and recommend means to improve quality, standardize services or simplify the delivery of visitor services
• Excellent organizational skills, self-motivated, diligent, intellectually curious
• Good command of Chinese and English. Proficient in other languages will be an advantage
• Able to work on shift and perform duty during weekends and public holidays

As a knowledgeable Visitor Experience Associate reporting to Operations, you will:

Focus on delivering an excellent visitor ‘transformative experience’ to make Tai Kwun “the vibrant heart of Hong Kong” by positively interacting with visitors as an ambassador in the first welcoming point of contact in Tai Kwun.  You will also play an essential service role providing informed and knowledgeable advice about site-wide events, heritage tours, specific exhibitions and performances that offer visitors the full range of excellent cultural opportunities at Tai Kwun.

• Support counter daily operations at Visitor Centre, Gallery Reception and ushering in other event areas
• Proactively greet visitors, guide and guarantee excellent visitor experience and conduct survey
• Handle face-to-face enquiries and comments at Visitor Centre, Art Gallery Reception, or designated locations in a professional manner
• Handle phone-in or write-in enquiries and comments and other contingency duties in a professional manner
• Perform daily ticketing, sales activities, cash box and inventory management in Visitor Centre and designated locations.
• Guide thematic exhibitions tours and/or education tours
• Perform any ad hoc duties when required

You should have/be:

• Diploma or Bachelor Degree in hotel & tourism management, education, cultural studies, history or other related disciplines
• Minimum 2 years’ experience in Customer Service with exposure in related sector is preferred.  Having 1 years’ experience in performing arts venue setting, gallery or hospitality will be an advantage
• Specific Experience in a role that will bring a ‘public facing’ advantage to front-line service quality in a public setting including -
  • Hotel, Hospitality or In-Flight services
  • Front line support roles Front Desk, Service Hotline and routine service quality monitoring or inspection
  • Event and Programme roles, ushering and public safety
  • Public survey, questionnaire and data analysis with presentations
• Excellent organizational skills, self-motivated, diligent, intellectually curious
• Outgoing, friendly and courteous
• Good command of Chinese and English. Proficient in other languages will be an advantage
• Willing to work according to the internal rotation plan and prepared to work in outdoor areas
• Able to work on shift and perform duty during weekends and public holidays

Sorry, this entry is only available in Chinese.

You will:

• Work closely with Chief Technician and operate lighting, video, audio or stage equipment properly. Maintain all equipment in best condition
• Supervise contractors to provide technical support to internal and external clients
• Ensure performance quality, procedures conformity and proper use of Tai Kwun equipment and facilities
• Support planner by preparing and consolidating departmental records that are needed for operations

You should have/be:

• Diploma or above in technical performing arts or relevant discipline
• Minimum 4 years of relevant experience in Stage/ Lighting/ Video/ Audio in entertainment related industry
• Solid knowledge of event operation and production techniques with hands on experience in theatre lighting, projection, or video/ audio systems
• Operation knowledge of theatre lighting or audio system e.g. ETC, MA, Hog, L-Acoustics, D&B, Yamaha or A&H
• Good problem solving, interpersonal and organizational skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Good command of both written and spoken English, Cantonese and Putonghua

You will:

• Provide support to Performing Arts performances and workshops, including administrative work, event production, marketing promotion, artists liaison, guest hospitality, event logistics, and any duties related to performing arts production 
• Assist in planning and producing a variety of local and international performing arts and cross-disciplinary programs which align with and contribute to Tai Kwun’s mission and strategic plan
• Work on a wide range of productions, different in scale and nature, including some existing productions returning for a repeat season and some are in the earliest stage of concept and development

You should have/be:

• Bachelor’s Degree in Performing Arts, Arts or Cultural Studies, Arts Administration / Management, Arts Education or related discipline
• Minimum 2 years’ solid experience in performing arts and cultural sector 
• Understanding of the practicalities and resourcing of the backstage and technical support which is required to bring a production to the stage
• A clear understanding of Tai Kwun’s various venues and an appreciation of suitability of certain types of programming to specific venues in Tai Kwun
• Excellent communication and negotiation skills
• Excellent command of written and spoken English and Chinese
• Flexible in working at irregular hours including weekends, evenings, public holidays of festive seasons, as required by the program

Report to the Exhibition Manager, you will

• Support the planning, production, installation, maintenance and dismantling of contemporary art exhibitions
• Provide technical support to exhibition displays, artwork proposals and on-site artwork handling including but not limited to the setup and testing of lighting, AV equipment, prints, site specific installations, sculptures, and other artworks according to the technical specifications and venue requirements
• Perform other handling, packing, maintenance and dismantling of displays and artworks
• Provide measurements and technical data of the exhibition venues as required
• Conduct AV Equipment sourcing, recommendation and testing during planning and installation stages for the exhibitions
• Comply with the organization principles of the warehouse through responsible usage, tracking and storage of audio-visual equipment, tools and apparatus, adhering to international best practice standards
• Comply with the principles of Occupational Health and Safety and manual handling guidelines, including the operation of power tools, forklifts, scissor lifts and equipment used within exhibitions and storage areas
• Perform special projects as assigned

You should have/be

• Minimum 3 years of contemporary art handling experience, comparable professional experience in exhibition production in a gallery, museum or other cultural organisations will also be considered
• Technical expertise in the logistics and methods of large scale / complex art handling and installation, including the installation and maintenance of exhibition displays, audio/visual equipment, electrical work, and carpentry
• Experience and understanding in various contemporary art installation methods and knowledge of artwork production including framing and printing
• Good Command of both spoken and written English and Chinese

The Job
You will:

• Operate the equipment for the events including audio/lighting console, speaker, stage lighting system, marley, projector, filming equipment, etc. properly and in a safe manner 
• Keep and maintain all equipment in good conditions
• Provide professional technical support to the Programming Teams

About You
You should have/be:

• 1 year’s relevant experience in Stage Management/ Audio/Lighting/Video/Effects in entertainment related industry
• Familiar with event operations or stage production
• Able to perform cabling and equipment patching
• Fresh graduate from APA or technical institute will also be considered

Tai Kwun, Hong Kong’s centre for heritage and arts, is currently building a visitor experience team to offer a unique package of heritage and arts experience at the restored Central Police Station compound in Hong Kong.

Each team member will have a chance to take on multiple part-time roles in providing visitor services and assisting in site-wide heritage and arts programmes.  The part-time roles include:

Customer Service Associate
The Job

• Provides a full range of guest services for visitors to Tai Kwun
• Proactively provides any assistance to visitors and responds to the queries
• Performs cash handling duty at certain service locations
• Professionally handles any contingency for visitors and provides immediate assistance

Heritage Programmes Helper
The Job

• Helps visitors understand the exhibition/programming content and the story flow
• Conducts guided tours for thematic programmes
• Assists in heritage events, including programme openings, workshops, talks, etc. Maintains a smooth visitor flow in the exhibition/activity area
• Provides visitors a historic overview of the site's history if they are keen to learn.  Helps visitors identify appropriate resources for them to explore the site's heritage offerings
• Engage individual visitors and families on impromptu tours or conversations

Gallery Guide
The Job

• Serves as a host of the galleries to welcoming visitors and providing prompt feedback to their queries
• Serves as an interpreter and tour guide of the contemporary art exhibitions for visitors, including school-age and adult groups
• Maintains a smooth visitor flow in the art galleries and helps assume the safety of artworks and of visitors
• Assists in the galleries' events, including Family Day activities, school workshops and other events

Event Helper
The Job

• Assists in venue set up and coordinates with other parties in the logistical arrangements
• Assists in on-site operations, including ticketing, greeting visitors, escorting visitors and ushering visitors
• Maintains a smooth visitor flow in the venue
• Provides any support to the production team during the events

Being a member of our Visitor Experience Team, you should have/be:

• Good command of Chinese & English; knowledge of other languages will be an asset
• Ready to serve as a host of Tai Kwun and handle any visitor inquiries
• Looking for opportunities to play multiple roles within the Visitor Experience Team
• Willing to work shifts, including on weekends and holidays
• Willing to work in any location within Tai Kwun including indoor and outdoor locations
• Enthusiastic, passionate, outgoing, cheerful, friendly, courteous, helpful and sensitive to visitors’ needs
• Strong on-the-spot problem-solving skills